Industry Solutions

Hospitality/Gaming

Customer satisfaction fuels the hospitality industry; it garners repeat business, which ultimately leads to profitability. Customer satisfaction is a direct result of a dedicated and effective staff. Whether it is in a hotel, a restaurant, or an entertainment venue, a positive experience provided by human contact is what brings customers back.

We provide companies in the hospitality industry the opportunity to better manage their most valuable resource, their people. Optimizing your staffing mix can mean the difference between a disgruntled guest and a satisfied one. Our software helps deploy the ideal staff across your entire facility to ensure your guests’ satisfaction.

We can improve your employees’ ability to please your guests by improving:

  • Complex payroll reporting.
  • Ability to flex schedule.
  • Capacity to act in accordance with all labor laws.
  • Department-based reporting.

Stromberg Enterprise for Hospitality is our workforce optimization offering for labor-intensive industries like hospitality and gaming. It puts flexible staffing at management’s fingertips, allowing them to easily control service standards, coverage options, and multiple workforce contracts as well as shift differentials. Stromberg provides a completely integrated workforce optimization system tailored for the hospitality, casino and resort industries.

The benefits of this wholly-integrated system include an unprecedented knowledge base for planning and a significant reduction in the time needed to create schedules. Additional benefits are seamless payroll cycles, real-time performance reporting and critical profitability evaluation. This system equips managers with decision-critical information that frees them to concentrate on the essentials of running their business and satisfying customers.

Other features of Stromberg for Hospitality include:

  • All applications are Web-based
  • Comprehensive reporting on forecasted, scheduled and actual labor use, plus profitability
  • Integrated statistical components that continually improve the forecasting of operational requirements and employee schedules
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